FAQ - Fully serviced Prague Apartments in 100 % downtown of Prague for short & mid stay

Frequently asked questions

RECEPTION

All our apartments are serviced from our CENTRAL RECEPTION on the Wenceslas square 36 - Marks & Spencer building - open 24 hours. The entrance is on the left side under sign      ,,APART HOTEL RECEPTION,,

From apartments in Dlouha, Dusni & Templova street only 8 min walking distance

 

PAYMENT upon arrival at the reception

We are highly recommended payment by cash (EUR or CZK) no additional bank fees
Credit card  payment  possible  only  in  CZK =  SURCHARGE 2 % transaction fee 
(VISA, MASTER, MAESTRO)

 Prices are including VAT and all taxes

 

CHECK IN, OUT time:

Check in: from 15:00 / 3:00 p.m. till non stop
Check out:       till 11:00 a.m.
Late check out (on request): 
till 3 p.m. 600 CZK / 25 EUR, till 6 p.m. 1000 CZK / 40 EUR

 

CANCELATION POLICY: Applicable especially for direct reservations. Reservations through agencies are always subject to cancellation policy of the agency

  72 hours before arrival or less: will be charged the first night

  24 hours or less before arrival or no show: 100% of the total amount

  Shortening the reservation: 50% of the remaining amount

  20% deposit is not refundable 20 days or less before arrival

  50% deposit is not refundable 45 days or less before arrival

  Reservations over 2000 EUR / 50 000 CZK or New Year's Eve from 28.12 to 3.1: 14 days or less before arrival: 100% of the total amount

 

DEPOSIT FOR ACCOMMODATION: refundable according to cancellation conditions

  Reservations up to 2000 EUR / 50 000 CZK: 20% of the total amount, or credit card

  Reservations over 2000 EUR / 50 000 CZK or New Year's Eve from 28.12 to 3.1: 50% of the total amount must be paid latest 45 days before arrival

 

DEPOSITS: refundable on check out

KEY deposit 1300 CZK / 50 EUR for 1 - 5 keys
DAMAGE deposit more than 6 pers. in one apartment 4000 CZK / 150 EUR

 

BOOKING DEPOSIT:

Bookings over 50 000 CZK / 2000 EUR or direct bookings ..... 20% of whole stay amount
New Year 28.12 - 3.1 ............................. 50% of whole stay amount

50% deposit can be charged anytime after reservation

 

MINIMUM STAY

Weekends in Middle Season (thu - sat night)

Studio - 2 room apartment   ..... 3 nights

3 room and bigger apartments .. 4 nights
Easter all apartments ................ 4 nights
New Year all apartments ............ 6 nights

 

CLEANING: including change of towels and bed linen

Final cleaning and cleaning every 4th day (11:00 a.m. - 7:00 p.m.)

Large apartments (3 rooms and more) - final cleaning fee 800 CZK / 30 EUR
Long  stay  reservation  (2  weeks  and   more)   -   cleaning  weekly
Extra cleaning .................................................. 300 CZK / 12 EUR
Laundry service (1 bag max 6kg, till 24 hours) ..... 250 CZK / 10 EUR

 

TRANSPORT SERVICE:

We can arrange transfer for you from the Airport or Railway station to the hotel.
Airport – Hotel              1 - 4 persons   650 CZK / 25 EUR
                                    5 - 6 persons 1150 CZK / 45 EUR
                                    7 - 8 persons 1500 CZK / 60 EUR
Railway Station – Hotel   1 - 4 persons   300 CZK / 12 EUR
                                    5 - 6 persons   500 CZK / 20 EUR
                                    7 - 8 persons   600 CZK / 24 EUR


If you are interested, provide us, please, with the following information:


1. Arrival time:      (We will check your exact time in case of delay)
2. Flight  /  train  no.:                                                            
3.Place of departure:                                                            


Our driver will expect you at the arrival hall (max 1 hour) with a board bearing your name and will escort you to the reception and then to your apartment.

 

GARAGE:

We are offering UNDERGROUND SAFETY GARAGE. For clients accommodated at Wencelas Square just in the building.
Price ............................................................................................. 600 CZK / 25 EUR / night.
(parking space is limited: length = 5100mm, width=2050mm, height = 1900mm, max weight = 2500kg)

 

EXTRA PRICES:

Children under 6 years ........................................................... free of charge

Breakfast ............................................................................ 189 CZK / 7 EUR
Air - conditioning ... free of charge, for discounted stays we charge 5 EUR / night

Christmas Tree + set up ..... 1500 CZK / 60 EUR,  included christmas decorations 

Pets are allowed on request - free of charge. 

Luggage room - free of charge

 

RENT:

Folding bike DAHON 8 EUR / night + deposit 50 EUR or Credit Card 
Notebook  5  EUR  /  night   +   deposit   50  EUR   or   Credit Card

 

Please read house rules placed in hotel information folder in the apartment.

 

Bank account

Account name: Old Town Prague s.r.o. , Dusni 1, Prague 1

Bank account (transfer in CZK)

Owner: Old Town Prague s.r.o., Dusni 1, 110 00 Prague 1 
Bank: Raiffeisenbank a.s. 
Address: Václavské náměstí 773/4, 110 00 Prague 1 
Bank account: 199622981/5500 
SWIFT: RZBCCZPP 
IBAN: CZ6155000000000199622981

 

Bank account (transfer in EUR) – European Union

Owner: Old Town Prague s.r.o., Dusni 1, 110 00 Prague 1
Bank: Volksbank Lobau-Zittau eG
Address: Hauptstr. 8-10 02727 Neugersdorf
SWIFT: GENODEF1NGS
IBAN: DE41855901004558133401

 

 

Bank account (transfer in EUR) –outside the European Union

Owner: Old Town Prague s.r.o., Dusni 1, 110 00 Prague 1 
Bank: Raiffeisenbank a.s. 
Address: Václavské náměstí 773/4, 110 00 Prague 1 
Bank account: 199622981/5500 
SWIFT: RZBCCZPP 
IBAN: CZ6155000000000199622981